Thank you for shopping at Charlotte Candle. We strive to provide high-quality products and a pleasant shopping experience. If you are not fully satisfied with your purchase, we’re here to help!
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Customized items
- Sale or clearance items
Process for Returns
- Contact Us: To initiate a return, please contact our customer service at [email protected] or call us at +16206696456.
- Return Authorization: We will provide you with a return authorization and instructions on how to proceed.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you need to exchange an item for the same item, please contact us for assistance.
Contact Us
If you have any questions about our return policy, please contact us:
- Email: [email protected]
- Phone: +16206696456
- Address: 207 E 9th Ave, Hutchinson, KS 67501, USA